We stand behind everything we sell. If you purchase a Nurtova digital product and are not satisfied for any reason, we will refund your purchase in full within 30 days — no questions asked.
We offer this guarantee because we believe in our products. Research shows that a strong refund policy builds trust and actually reduces refund requests — so this policy benefits everyone.
To request a refund, simply email contact@nurtova.com with:
We will process your refund within 5–10 business days. Refunds are returned to the original payment method.
You do not need to explain yourself or justify the request. "Not what I expected" or "changed my mind" are perfectly valid reasons.
Our refund policy covers:
The 30-day window begins on the date of purchase, not the date of download or first use.
Our refund policy does not cover:
If you experience technical difficulties accessing or downloading a product, please email contact@nurtova.com before requesting a refund. We will work to resolve the issue promptly. Technical issues are not a reason to lose access to something you've purchased.
We will always re-send download links or provide alternative access if there is a technical problem on our end.
All refund requests are handled personally — you will receive a response from a real person, not an automated system.
We genuinely want you to be happy with your purchase. If a product wasn't right for you, we'd rather refund you and have you think well of Nurtova than keep your money and lose your trust.